Book travel cancellation insurance

Enjoy your holidays in Brixen im Thale, Kirchberg and Westendorf worry-free and at ease.

The holiday is booked. Anticipation runs high. And that’s how it should stay. Unfortunately, however, unforeseen circumstances can happen at any time, which make starting your journey impossible or require you to interrupt your trip. For your protection, we recommend you take out so-called travel cancellation insurance with one of our long-term, reliable quality partners - with Europäische Reiseversicherung.

What is insured?

  • Not starting or interrupting your trip is insured. Insured grounds are:

  • unexpected severe illness

  • serious accidental bodily injury

  • death

  • Pregnancy & Complications during pregnancy

  • Significant material damage to the place of residence caused by elementary events, fire, burst water pipes or criminal acts

  • In case of no-show the cancellation costs owed under the contract will be reimbursed up to the insured travel price!

  • In case of trip interruption the travel services not used will be reimbursed up to the insured travel price and the additional return trip expenses!

Acting as insurer is Europäische Reiseversicherung AG, with registered office in Vienna / Austria. The insurance cover is effective worldwide and for all insured travel services. The travel cancellation insurance cover begins already at the time of successfully taking out the travel insurance. It ends when starting the trip and then seamlessly transitions into a trip interruption insurance. The complete insurance cover ends with the end of your trip or with the prior expiry of the insurance.

Questions and answers

Frequently asked questions (FAQ) about the travel cancellation insurance

How does booking work?

1. Calculate individual premium

Even before concluding your insurance online, you can have your personal premium for the travel cancellation insurance calculated quickly and anonymously. Stating the number of travellers, the trip length and total trip price is enough for this.

2. Provide personal details

If you are satisfied with the premium calculated upfront, you can complete the purchase of the insurance product directly online with Europäische Reiseversicherung. Only now will you provide the personal details required for this as in the form.

3. Check your details and pay

Before you move on to the payment page, you are given the opportunity to verify all your details and make any changes required. When everything is correct, you can conveniently pay for the product directly to Europäischen Reiseversicherung by credit card or have the amount debited from your bank account (direct debit).

4. Summary & Confirmation

After conclusion of the insurance and successful payment, you will see a summary of your provided details on the screen as well as your personal policy number. Please note this down just in case. Following this, you will receive a summary of your details and the ordered insurance policy directly by email from Europäische Reiseversicherung. Please keep this document safely and check that it’s correct one more time, just in case.

If within the next two days you should receive NO EMAIL with the relevant details, please directly contact the Service-Center of Europäische Reiseversicherung stating your policy number.

When does my insurance cover start?

As soon as you have concluded the travel cancellation insurance online, you will be shown a corresponding, individual policy number on the screen. Shortly after, you should receive in your mailbox a relevant email with your personal insurance policy. This once more clearly sets out the details concerning the selected insurance product, the policy number, information about conclusion of the insurance contract and the contractual terms as well as the total costs incl. taxes. Additional information regarding the coverage area and your personal details complete the insurance policy. The actual insurance cover becomes effective after successful payment of the corresponding premium.

Should you not receive the insurance confirmation by email, please contact the service point of Europäische Reiseversicherung (Tel. +43 1 317 2500 - 73920 or Please keep your individual policy number ready for this communication, which will be displayed to you on your screen on the confirmation page when concluding insurance online.

We recommend taking the insurance documents with you in printed form on your trip. Should you not have a printer, or other option for printing out, please simply note down the insurance details, the policy number and the emergency phone numbers of Europäische Reiseversicherung!

How does payment work

Payment is made directly to our insurance partner, Europäische Reiseversicherung. Payment can be made using classic direct debit or by credit cards.

Credit cards accepted

  • checkVISA

  • checkMastercard / Eurocard

  • checkAmerican Express

  • checkDiners Club

What to do in the event of damage?

In emergencies, please call the daily 24 hour emergency number of Europäische Reiseversicherung: +43 1 50 444 00

Is it really necessary to cancel your journey in advance or return home early due to an unforeseen event? Then you can file your claim directly online, easily and straightforwardly, with Europäische Reiseversicherung. Detailed information for the relevant damage event can be found clearly listed on the homepage of Europäische Reiseversicherung.

Important links to the homepage of Europäische Reiseversicherung

What to do in the event of a complaint?

Complaints must always be individually processed and assessed by Europäische Reiseversicherung. This may take a few days, but as a rule no more than 5 days. Please note that the insurance is authorised to request further details and information from you, in order to process any complaints expediently.

Complaints can be filed conveniently and easily via the corresponding online form of Euopäische Reiseversicherung, by email or to the complaints office ( or by letter (to Europäische Reiseversicherung AG, attn. Complaints office, Kratochwjlestrasse 4, A-1220 Vienna).

In case of a complaint, please state your personal details, your policy number or a claim number in any case. The more additional information you include, the more individually the insurance can process your complaint.


Please immediately contact Europäische Reiseverischerung directly for insured emergencies on the following number. The service staff are available for you globally and around-the-clock!

Emergency number: +43 1 50 444 00

For notification of claims
After you have submitted the online claims form, you will promptly receive a reply with your claim number and information on how to proceed.

To the claims form ...

The Service-Center is available to answer any questions you may have
Mo-Fr 08:00 - 17:00, Tel. +43 1 317 25 00-73930

Further contact options
Fax: +43 1 319 93 67-73930
Postal address: Kratochwjlestrasse 4, A-1220 Vienna
In person: Mo-Fr 08:00 - 17:00

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